FAQs and Policies

Q: What should I do if my DOG IS MATTED?

A: In today’s busy lives, it sometimes happens that are best friend’s brushing sessions get put at the bottom of our “To Do” list.  It happens to all of us.  The question is, what is best for our pet when this happens. Unfortunately, your groomer does not have a magic wand that will easily get rid of those mats. The matting starts at the skin and works its way out to the ends over time.  It is always worse at the skin level, than it is on the ends where you see it.  A tangle at the ends of the hair shaft is much easier and less painful to get out than a mat, because the groomer can hold the hair next to the skin while they are brushing the tangle, so that it does not pull on the skin.

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POLICIES:

It is recommended that all dogs have a current license.

For their safety, all cats must be in a carrier & all dogs must arrive in a carrier or on a leash. For their safety, please keep all cats *in* their carrier until in the cat room.

For the safety of your pet and our staff members, please inform us of any behavior or medical issues that may affect your pet’s time with us.

For the Protection of your pet, our other clients, and staff members it is recommended that all dogs are up-to-date on the vaccinations: Bordetella, Rabies, Distemper, and Canine Influenza.

A $10/per 15 minutes Late Pickup Fee charges apply to all customers that pick up after closing.

There is a $25 No Show Fee if appointments are missed without any notification.

Matted pets will not be dematted if we cannot do it humanely

There is a $1.50 charge per medication administration for boarding customers

We are sorry, but our insurance does not allow us to accept Pit Bulls into our Daycare classes.

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